FAQ

Common Questions About Our Services

Browse the topics below to find quick answers about shipping, customs, Amazon FBA, pricing, and more. Can't find what you're looking for? Our team responds within 2 business hours.

What services does Zhongheyun Logistics provide?

Zhongheyun Logistics provides a comprehensive suite of cross-border logistics services, including:

  • Sea Freight - FCL (Full Container Load) and LCL (Less than Container Load) shipping to major global ports
  • Air Freight - Express and standard air cargo for time-sensitive shipments
  • Amazon FBA Logistics - Specialized preparation, labeling, and delivery to Amazon fulfillment centers
  • Overseas Warehousing - Self-operated warehouses in the USA and other strategic locations
  • Customs Clearance - Full import/export documentation and compliance support
  • Door-to-Door Delivery - End-to-end shipping from factory in China to final destination worldwide
How many countries does Zhongheyun Logistics ship to?

We deliver to 200+ countries and regions worldwide. Our primary markets include the United States, Germany, the United Kingdom, Australia, Canada, Japan, and Southeast Asia. We have established shipping lanes and local partner networks in all major markets to ensure reliable last-mile delivery.

Is Zhongheyun Logistics an authorized carrier for Amazon, eBay, and other platfo

Verified

Yes. Zhongheyun Logistics is an authorized carrier for Amazon, eBay, Wish, and AliExpress. This means we meet the strict compliance, insurance, and operational standards required by these platforms, giving you peace of mind when shipping seller inventory.

How do I get a shipping quote?

You can request a free quote in three ways:

  • Fill out the Get a Quote form on our website with your cargo details (weight, dimensions, origin, destination)
  • Contact us via WhatsApp at +86 13928441163 for an instant response
  • Email us at yuanguangling@zhyxxx.com with your shipment requirements

Our team typically responds within 2 business hours.

What is your on-time delivery rate?

We maintain a 99.2% on-time delivery rate across all our service lines. This is achieved through our dedicated operations team, real-time shipment tracking, proactive exception management, and strong relationships with major carriers including MAERSK, COSCO, MSC, DHL, FedEx, and UPS.

Can Zhongheyun handle both small parcels and full container loads?

Absolutely. We serve businesses of all sizes. Whether you are an individual seller shipping a few cartons or a large enterprise moving full container loads, we have the right product for you:

  • Small parcels / LCL: Consolidated shipping with competitive per-CBM rates
  • FCL: Dedicated containers for high-volume cargo with priority scheduling
  • Oversized & project cargo: Specialized handling for non-standard shipments

Still Have Questions?

Our logistics experts are ready to answer any questions not covered here. Reach out and we'll respond within 2 business hours.

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